Organizations in all work sectors are held accountable for their performance. This unit applies accountability measures and approaches used for organizational accountability in the business, education, and health care sectors. In particular, this unit focuses on the process institutions use to assess organizational performance. Unit learning goals: When you finish this unit you will have learned to: 1. Establish goals and indicators to reflect various measures of performance in your workplace. 2. Create a balanced scorecard.

Question to answer before class as you complete your reading assignment: 1. How would you create a balanced scorecard for your organization? How would you create a diversity scorecard for your organization?